Shipping & Returns Policy

Shipping to the Contiguous United States, or the Lower 48 States

Italian Collections LLC offers free Standard Shipping for all orders. We ship using UPS, FedEx, USPS and other couriers and all items will be insured. We cannot ship to P.O. boxes. We try to ship within 7 or 14 calendar days of receiving your order.

Shipping Outside of the Contiguous United States and Expedited Shipping

Extra charges will be applied. Italian Collections LLC will not be responsible for international duties or taxes, that will be charged to the client. Please email us for additional information.

Damaged Items

Damages occurred in transit represent an extremely rare occurrence. However, if the product is delivered damaged, please save all packing materials and damaged pieces, as required by the courier utilized, and contact us immediately with a photograph of the damage.

Returns

We like to keep returns to a minimum when possible as these are fragile pieces that should be shipped as few times as possible, but we know that some returns are unavoidable. We ask that the buyer be responsible for shipping the item that is being returned. Provided you make sure the product returns to us safely, undamaged and in its original form, within 7 business days of the original arrival date, we will refund to you the total amount of the product. We would appreciate being notified about your return either by email or by phone so that we know that the product is on its way. We ask that you use the original packing material, pack the item well, insure the contents, and ship using UPS or FedEx or other courier.

Other

If you are sending an item as a gift, we can include a note, written by you, with the package at no extra charge. Just leave the exact wording you would like in the comments box during checkout. We can also gift wrap the package at no extra charge. If you would like us to gift wrap the item, please indicate so in the comments box during checkout. Please note that some items are too large for gift wrapping.

Any questions? Please feel free to email us or use the contact form on our contact page, and we will get back to you as quickly as possible.